Director Of Front Office

Jersey City, NJ
Full Time
Senior Manager/Supervisor

Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything.

At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. 

The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Lead Welcome Enthusiast!

Job Description for Director of Front Office/ Lead Welcome Desk Enthusiast.

POSITION TITLE: Front Office Manager / Front Desk Manager /FOM
REPORTS TO: Director of Rooms
POSITION SUMMARY:
Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:
  1. Trains, cross-trains and retrains all front office personnel.
  2. Participates in the selection of front office personnel.
  3. Schedules the front office staff.
  4. Supervises workload during shifts.
  5. Evaluates the job performance of each front-office employee.
  6. Maintains working relationships and communicates with all departments.
  7. Maintains master key control.
  8. Verifies that accurate room status information is maintained and properly communicated.
  9. Resolves guest problems quickly, efficiently, and courteously.
  10. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  11. Reviews and completes credit limit report.
  12. Works within the allocated budget for the front office.
  13. Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
  14. Checks cashiers in and out and verifies banks and deposits at the end of each shift.
  15. Enforces all cash handling, check-cashing, and credit policies.
  16. Conducts Monthly scheduled meetings of front office personnel.
  17. Always wears the proper uniform. Requires all front office employees to always wear proper uniforms.
  18. Upholds the hotel's commitment to hospitality.
  19. Prepare performance reports related to the front office.
  20. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, and maintain close observation of daily house count. Monitor selling status of house daily. i.e., flash report, allowance etc.
  21. Monitor high-balance guests and take appropriate action.
  22. Ensure implementation of all hotel policies and house rules.
  23. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  24. Prepare revenue and occupancy forecasting.
  25. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  26. Ensure that employees are always, attentive, friendly, helpful, and courteous to all guest managers and other employees.
  27. Monitor all VIP’s special guests and requests.
  28. Maintain required pars of all front office and stationery supplies.
  29. Review daily front office work and activity reports generated by Night Audit.
  30. Review the Front office logbook and Guest feedback forms daily.
  31. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
  32. Perform other duties as requested by management.
  33. Must be able to lift and carry up to 40 pounds.
  34. Must be able to stand in stationary position for longer periods of times up to 75%
  35. Maintaining brand standards and scores.
PREREQUISITES:
EDUCATION:
Minimum two-year college degree. Must be able to read, speak, write, and understand the primary language used in the workplace.
EXPERIENCE:
Minimum of three years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Hilton Property experienced preferred. 
 
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*