Conference Services and Events Manager
Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything.
At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want.
The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Conference Services and Events Manager
Position Summary: Conference Services and Events Manager
A Conference Services Manager is responsible for soliciting and responding to companies and organizations to purchase food and beverage, rent meeting space and ancillary services from the hotel. Coordinates the prompt, courteous and efficient delivery of those products to satisfy the customer's service needs and to maximize the hotel's profits.
Responsible for the successful handling of groups involving 10 or more guestrooms. This role ensures effective communication with clients and efficient coordination with departments concerned, under the general guidance and supervision of the Director of Sales & Marketing, maximizing business opportunities.
Position Title: Conference Services and Events Manager
Reports To: Lead Sales Enthusiast/Director of Sales and Marketing
Duties and Responsibilities:
- Manages customer relationship through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events i.e.: set-up and execution of social and corporate meetings, meals, and special events. Provides direction and supervision of meeting and/or catering logistics to other departments and team members responsible for event execution.
- Represents the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close local catering business and upsell banquet revenue with existing Group Contracts.
- Meets with and entertains customers, conducts property tours and promotes facilities and services and within parameters, has discretion to negotiate contracts with customers and commission agreements with vendors.
- Provides support to Director of Sales & Marketing in planning and on-site execution of high profile and large-scale events.
- Audits customer checks and department charges and files to ensure accuracy.
- Administers the creation and distribution of accurate catering menus, viewbooks and customer facing collateral.
- Re-book functions and follow-up with customers through post-show solicitations and reconciliations
- Responsible for the dissemination of groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre-event meetings.
- Booking all SMERF Business
- Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.
- Regularly review master account postings to ensure postings are correctly done.
- Review bills with organizers regularly to eliminate adjustments needed on final invoices.
- Maintain the Group Pickup + Wash Reporting
- Provide feedback on market trends and keep updated with client relationships and overall business goals.
- Assist the Director of Sales & Marketing in the forecasting of group room nights and banquet revenue.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
A Conference Services Manager is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service.
- Excellent grooming standards
- Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations.
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges.
- Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
- Excellent organizational and planning skills
- Experience in a similar role with a proven track record
- Proven success in a similar role and environment.
- Empathy towards your customers and colleagues.
- Pride and attention to detail.
- Polished personal presentation with Warm, confident and hospitable personality.
Education:
3-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
Experience:
3 to 4 years’ experience in the hotel sales and marketing or related professional area.
Hilton experience a plus